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Overview
Northwestern University
Northwestern University operates a co-location facility for the deployment of advanced research and education network equipment and systems. The facility is located on the Chicago campus of Northwestern University, within the University’s telecommunications and networking facility.

StarLight
StarLight operates equipment at the NU co-location facility providing interconnectivity to worldwide research and education networks. The StarLight engineering team is responsible for the pre-installation design / engineering and the post-installation third-level engineering support of StarLight. The StarLight NOC monitors its equipment at the facility and can contact StarLight engineering if needed.

Hours
Normal business hours are Monday through Friday, 8:30am to 5pm CDT/CST.

The facility is closed during holidays for general access and requests, with the exception of emergency outages.

Contact
E-mail: noc @ startap.net
E-mail contact is the preferred means of reporting any type of network problem, question or emergency.

Phone: For emergencies, contact the Northwestern Service Operations Center:
+1-847-467-2222

On-Site Hands Support
Designated Northwestern University network engineers are available Monday-Friday, 8:30am-6PM CDT/CST. These engineers are responsible for organizing and arranging site access, installations, cross-connections, and verifying equipment state, all on a rudimentary basis. Any support above that level should be contracted prior to the work itself or directed to a different organization. If you would like to establish a remote hands and eyes contract, e-mail 710facility @ ittns.northwestern.edu

Customer Number
Your customer number is either 4 or 5 digits, and is used to uniquely identify your organization. To help our NOC and engineering staff serve you better, include your customer number on all shipments, mail and e-mail correspondence.

Access
All access to the co-location facility, both normal and after hours, must be scheduled 48 hours in advance by sending e-mail to: 710facility @ ittns.northwestern.edu *Please include your customer number in the subject header of your e-mail.

Emergency access to the facility is granted on a per-incident basis. Please contact Northwestern University’s Network Operations Center at +1-847-467-2222 prior to your arrival. Be prepared to provide a company-issued identification badge and your customer number.


Shipping Information
The following information must appear on the shipping label of any item shipped to the facility:

Northwestern University
Information Technology
Telecommunications and Network Services
Abbott Hall, Room 240 (Second Floor)
710 N. Lake Shore Drive
Chicago, IL 60611

ATTN: Jake Sallee
Phone: (312) 503-4598

Customer Number: TNS#______________

U.S. Holidays
Northwestern University observes the following holiday calendar:


Holiday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanskgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
  • New Year's Day

NOTE: StarLight Layer 2 and 3 Services are coordinated and engineered by engineers at Argonne National Laboratory (ANL). During the Christmas / New Year Holidays, ANL observes December 22 - January 1 as holidays. During this break, engineers will read e-mail sent to noc @ startap.net and respond to emergency situations. Please indicate the severity level of any problem. They will do their best to provide timely responses.