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Network Operations Center | | ||||||||||||||||||||||||||||||||||
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Router Proxy:http://starlsd.sl.startap.net/proxy/OverviewNorthwestern UniversityNorthwestern University operates a co-location facility for the deployment of advanced research and education network equipment and systems. The facility is located on the Chicago campus of Northwestern University, within the University's telecommunications and networking facility. StarLight
HoursNormal business hours are Monday through Friday, 8:30am to 5pm CDT/CST.The facility is closed during holidays for general access and requests, with the exception of emergency outages. ContactE-mail: noc @ startap.netE-mail contact is the preferred means of reporting any type of network problem, question or emergency. Phone: +1-630-252-6736 between 8:30am - 5pm CDT/CST. On-Site Hands SupportDesignated Northwestern University network engineers are available Monday-Friday, 8:30am-6PM CDT/CST. These engineers are responsible for organizing and arranging site access, installations, cross-connections, and verifying equipment state, all on a rudimentary basis. Any support above that level should be contracted prior to the work itself or directed to a different organization. If you would like to establish a remote hands and eyes contract, e-mail 710facility @ ittns.northwestern.eduCustomer NumberYour customer number is either 4 or 5 digits, and is used to uniquely identify your organization. To help our NOC and engineering staff serve you better, include your customer number on all shipments, mail and e-mail correspondence.AccessAll access to the co-location facility, both normal and after hours, must be scheduled 48 hours in advance by sending e-mail to: 710facility @ ittns.northwestern.edu *Please include your customer number in the subject header of your e-mail.Emergency access to the facility is granted on a per-incident basis. Please contact Northwestern University's Network Operations Center at +1-847-467-6662 prior to your arrival. Be prepared to provide a company-issued identification badge and your customer number.
Shipping InformationThe following information must appear on the shipping label of any item shipped to the facility:Northwestern University Information Technology Telecommunications and Network Services Abbott Hall, Room 240 (Second Floor) 710 N. Lake Shore Drive Chicago, IL 60611 ATTN: Jake Sallee Customer Number: TNS#______________
HolidaysNorthwestern University observes the following holiday calendar:
NOTE: StarLight Layer 2 and 3 Services are coordinated and engineered by engineers at Argonne National Laboratory (ANL). During the Christmas/New Year Holidays, ANL observes December 22 - January 1 as holidays. During this break, engineers will read e-mail sent to noc @ startap.net and respond to emergency situations. Please indicate the severity level of any problem. They will do their best to provide timely responses. |
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